DL Gallivan IT
Managed IT Services
A proactive support model designed to reduce interruptions, improve reliability, and keep systems aligned with best practices.
Included
Monitoring & alerting
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Included
Patch management & maintenance
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Endpoint management & support
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Documentation & vendor coordination
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What you get
Managed IT is more than helpdesk. It’s ownership of the systems that keep your business running—so issues are prevented, not just fixed.
- Proactive monitoring for endpoints and key infrastructure
- Curated patching aligned to stability and continuity
- Standardized endpoint security and configuration baselines
- User support with clear escalation and accountability
- Vendor coordination and lifecycle planning
Operational approach
We emphasize predictability: clear processes, clean documentation, and pragmatic standards that fit your environment.
- Onboarding & environment discovery
- Baseline hardening (identity, endpoints, email)
- Noise reduction (stabilize recurring issues)
- Continuous improvement (projects + lifecycle strategy)
Ideal fit
Organizations that value reliability, security fundamentals, and responsive partnership—without unnecessary add-on complexity.
How it works
Operational model
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Support
How users submit requests, response expectations, and escalation paths.
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Proactive maintenance
Patching cadence, verification, and preventative checks.
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Reporting
What you report on (health, risks, recommendations) and how often.
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Deliverables
What you deliver
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- Documented environment (network, systems, accounts, vendors)
- Standardized endpoint posture and policy alignment
- Maintenance schedule and change control expectations
- Clear ownership boundaries and escalation paths
Next step
Schedule a discovery call
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FAQ
Straight answers to common questions.
Discovery call
Ready for proactive, security-forward IT?
We’ll review your environment, identify practical quick wins, and outline a clear path to stability and stronger posture.